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Frequently Asked Questions about Travel

Why book with a travel agency?
Do we charge a fee to book with our agency?
Do we match prices that you find on the internet?
Where can I find the best deals?
When do seat sales occur?
Who gives the best prices in Canada?
How soon do I need to book to get the best fares?
Who qualifies for standby?
What senior discounts are available?
Can I take my pet with me?
How much luggage can I take?
Can I cancel?
Can I change dates?
Can my children travel by themselves?
Do I need a passport?
Where do I get a passport?
How long does it take to get a passport?
Are there any deals for last-minute, emergency travel?
Are there are any discounts for travel due to family deaths?
Is my medical coverage from work enough?

1. Why book with a travel agency?
We are in the know. We receive 100's of faxes and emails every week on deals and the latest news in travel. We have all the airlines at our fingertips. We have access to wholesale prices not available to the general public. We personally have visited many places and can provide you with valuable information.

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2. Do we charge a fee to book with our agency?
On the majority of tickets we sell, we have to charge an administrative service fee.
Fees range from $52.50 and up depending on the trip.
For charters and packages we charge a reasonable booking fee.
We have access to wholesale fares through consolidators which are usually not available to the public.
IWe also have access to discount prices for group bookings (10 adults or more).
In our office you can pay cash, debit card, credit card or cheque.

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3. Do we match prices you find on the internet?
Yes, unless it is under our cost. But this rarely happens. You are welcome to enquire as we want your business. Note: we may charge a fee for this service.

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4. Where can I find the best deals?
Mountain High Travel, of course. Every night we receive faxes and emails of last-minute specials and sales. Some are posted on our storefront window. We can also book most of the specials you see advertised in newspapers or on the net.

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5. When do seat sales occur?
Seat sales can happen anytime, though not usually during the holidays or peak seasons. The "Sun Destinations" tend to go on sale in the fall, January, late March and April depending on when Easter falls.

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6. Who gives the best prices in Canada?
Prices vary depending on sales. When you book with our office we research the best fares for you by checking all the carriers.

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7. How soon do I need to book to get the best fares?
Airlines and vacation packages have good early booking bonuses so taking advantage of these can save you a lot of money. For regular flights, there is a limited number of lower-priced seats. Once they are gone, the price of the remaining seats keeps moving up until departure time. The best advice is to book as soon as you know your dates.

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8. Who qualifies for student standby?
After 11 September, standby has pretty much disappeared. Airlines want to know who is on their planes in advance.

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9. What senior discounts are available?
With the introduction of discount airlines and fares, most airlines have discontinued senior rates. They do however have something called a "companion fare" so that if you have someone who will need care during the flight, the companion fare is almost free. You need to apply for this with the airlines but we can assist you with this.

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10. Can I take my pet with me?
Sometimes. Airlines have varying rates and rules. Some even allow small pets in the passenger cabin if their kennel fits under the seat.

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11. How much luggage can I take?
On regular scheduled airlines two pieces of checked baggage weighing less than 50 lbs. each, in addition to one carry-on. Charters have lower weight limits (usually 20kg) and charge for each kilogram that you are over. Some carriers permit sports equipment in addition to the baggage allowance but may require special packaging. Always check with your carrier for their rules and regulations.

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12. Can I cancel?
Each airline has it own rules. Cancellation fees can range from $45 to $100 with the balance of the amount you paid retained as a credit for future flights within 12 months on their airline. Charters often give no refunds or credits for the future. We strongly recommend to purchase cancellation insurance with your flight to protect your investment.

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13. Can I change dates?
Sometimes, for a fee. WestJet charges $45, plus the difference between the old and new fares if it has increased. Charters are not as easy to change.

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14. Can my children travel by themselves?
Children 12 and older can travel on their own. Younger children will need to have an adult accompany them in most cases. Children and young adults under 21 may need a letter of consent from both parents to travel.

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15. Do I need a passport?
Not for travel within Canada. Without a passport, you do need a birth certificate and a photo ID such as a driver's licence. Many countries are changing this requirement daily. Please check with us before booking a trip out of the country. We strongly recommend having a passport for ALL OUT OF CANADA TRAVEL. see www.voyage.gc.ca for most current information

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16. Where do I obtain a passport?
Application forms are available at our office in Fernie. The completed applications can be mailed to Ottawa or taken in person to the passport office in Calgary. We suggest that you go to Calgary as you receive it much quicker and can keep your birth certificate when you leave. If you have a lot of time before you travel, you can also go to Cranbrook Passport Office. This process takes about 2 Months.

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17. How long does it take to get a passport?
By mail, up to two months. In person at the Calgary passport office, seven to fourteen days, or in an emergency 24 hours, for an additional fee.

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18. Are there any deals for last-minute, emergency travel?
Last minute charters are usually your best bet. It may make sense to take a charter close to your destination and rent a car from there.

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19. Are there are any discounts for travel due to family deaths?
Compassionate fares can be available to immediate family members in North America. These discounts are still quite expensive since they are based on last-minute pricing. You must state your relationship to the deceased person and the name, address and phone number of the funeral home in order to qualify for the discount.

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20. Is my medical coverage from work enough?
Be careful on this one. We have discovered that some of the coverage is only up to $100,000 which is definitely not sufficient.
We highly recommend travel Insurance, we sell unlimited emergency medical which covers you totally and even pays for a bedside companion in some cases.

 

Toll Free: 1-877-448-7285    Phone: 250-423-6916 or 250-423-7626    Fax: 250-423-3938    Email: info@mountainhightravel.com
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